Sorry, I am in
Today I received, once again, a "While you were out card" from Royal Mail, while I was not out.
Filled yet again a complain form on the website and posted a message in the Which forum.
This time I also wrote to my MP, John Cryer - let's see what happens.
Dear Mr Cryer MP,
I am writing you to inform you, as the MP for Leyton and Wanstead, about the appalling level of service – which borders on fraudulent – that we are having by Royal Mail, at least in parts of our constituency.
I have lived 8 years now in UK – in different part of the country, but I have never experience this. In my area, Royal Mail employees, simply put, are not delivering packages when they will not fit the mailbox. They are just delivering pre-filled "While you were out" cards. I have complained already 2 times on their web site, and 2 times with phone calls.
Nothing has happened.
Today both myself and my girlfriend were at home, and I received a “While you were out” card.
My flat is 50 sqm, so it’s quite impossible for us not hearing the bell. I can actually hear the bell ringing in any of the flats in my floor, and possibly even in the other floors of the building, as the walls are very thin.
I have filled now a third complain, and I will take my previous complain to the Postal Redress Service.
Unfortunately, it looks like Royal Mail is not listening to their customers (and taxpayers).
Maybe from your post you are in a position to ensure that we receive the service that we are paying for.